Help center

How can we help?

Answers to common questions about Room Planner AI. If you can’t find what you need, write to us — a real person replies, usually within one business day.

Contact support

Email support@ai-remodel.space. Include your iPhone model, iOS version and a screenshot if something looks wrong.

Email us

You can also reach us from the App: open Settings → Support.

Using the app

How do I redesign a room?

On the Tools tab, choose Interior Redesign, Replace, New Wall or New Flooring. Take a photo or choose one from your library, pick the room type and style (or describe what you want), then tap Generate. Your result opens when it’s ready, usually in under a minute.

What makes a good photo?
  • Shoot in daylight or with the lights on, and hold the phone level.
  • Stand in a corner to capture as much of the room as possible.
  • Avoid heavy blur, people and pets in the frame.
  • Photos up to 25 MB are supported.
Where are my designs saved?

Every design is saved on your iPhone in the Archive tab. Open a design to download it to Photos, share it, regenerate it or delete it. Designs are stored only on your device, so they are not transferred to a new phone and are removed if you delete the App — save the ones you love to Photos.

Can I use a style from the Discover tab?

Yes. Open any example in Discover and tap Try this style to apply the same room type and style to your own photo.

Why does the result look different from my room?

The AI reimagines the space and can sometimes move or invent objects. Tap Regenerate for a new variation, or try a clearer photo. Designs are inspiration only and are not architectural or construction plans.

Subscriptions & billing

What’s free and what needs Pro?

Every new user gets 3 free Interior Redesign generations. Room Planner AI Pro unlocks unlimited generations and the Replace, New Wall and New Flooring tools. Current prices are shown in the App before you subscribe.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings → [your name] → Subscriptions → Room Planner AI → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Pro until the end of the period you paid for.

Deleting the App does not cancel your subscription.

How do I restore my purchase on a new device?

Sign in with the same Apple ID you used to subscribe, open the subscription screen in the App and tap Restore.

How do I get a refund?

Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com or follow Apple’s refund guide. We can’t issue refunds directly, but we’re happy to help if something went wrong — email us.

I paid but Pro isn’t unlocked

Check your connection, then tap Restore on the subscription screen. If it still doesn’t unlock, email us the date of purchase and the receipt email from Apple (you can hide the order total).

Privacy & data

What happens to my photos?

The photo you submit is sent securely to our server only to generate your design and is deleted after the result is delivered. It is never shared with analytics or advertising partners. Read the full Privacy Policy.

How do I delete my data?

Delete individual designs in the App, or delete the App to remove everything stored on your iPhone. There is no account to close. To delete analytics or other data linked to your device, email support@ai-remodel.space with the subject “Data deletion request”.

Why does the App ask to track my activity?

It helps us measure which of our ads bring people to the App. The App works exactly the same if you choose “Ask App Not to Track”, and you can change your choice anytime in Settings → Privacy & Security → Tracking.

Troubleshooting

The camera button doesn’t work

Open Settings → Room Planner AI and turn on Camera access. You can also choose a photo from your library instead.

Generation failed or is taking too long

Generations need a stable internet connection. Switch between Wi-Fi and mobile data, then try again. If it keeps failing, try a smaller photo or update the App from the App Store.

The App asks me to update

Some updates are required to keep generation working. Open the App Store, search for Room Planner AI and tap Update.